Field Service and Sales Representatives in Customer Service (m/f/d)
Concrete on the outside. Technology on the inside. Whether in the fields of electricity, gas, water, renewable energy, digitalization, e-mobility, or industry—as a leading specialist in technical facilities, we’ve been ensuring your supply for 60 years and are proud to make a significant contribution to the energy and mobility transition. From traditional construction and finishing trades to skilled trades and engineering disciplines—1,300 employees from a wide range of professional backgrounds work together at our company to develop solutions for a sustainable future. We see ourselves as enablers and doers, and through our climate strategy, we aim to make a tangible contribution to reducing greenhouse gas emissions. Join our rapidly growing team and help us shape the energy world of tomorrow. GRITEC. We keep the world running.
GRITEC’s SERVICES division ensures that existing energy, gas, and heating infrastructure remains reliable, safe, and future-proof. Rather than new construction, our focus is on retrofitting, modernization, and sustainable asset maintenance—an approach that conserves resources, reduces CO₂ emissions, and makes a genuine contribution to the energy transition. In addition, we offer comprehensive engineering services and support our customers right from the planning stage with safe, future-proof, and sustainable solutions.
Here’s what you can expect:
Technical Customer Consulting
You will review customer inquiries and specifications and provide expert advice to our customers—both from the office and directly on-site. In doing so, you will develop tailored solutions and oversee projects from the initial inquiry through to implementation.
Presentation, Sales, and New Customer Acquisition
You will present our products, services, and the company in a compelling manner to customers, at trade shows, and at events. By actively reaching out to new customers and decision-makers, you will identify new business opportunities, generate interest in our services, and continuously expand your network.
Planning Support and Site Surveys
You’ll conduct technical consultations with planners, engineers, and customers, participate in planning and coordination meetings, and assess conditions directly on the construction site. Based on this, you’ll develop cost-effective and practical solution proposals.
Technical Planning and Solution Development
You will develop technical concepts for substation buildings, building components, and electrical equipment. In doing so, you will coordinate your solutions with customers and internal departments and oversee their technical implementation.
Quotation and Order Management
You prepare quotes in SAP, review purchase orders, and issue order confirmations. In addition, you actively follow up on quotes, document sales activities in the SAP system, and support forecast and revenue planning.
Contract Negotiations and Commercial Project Management
You will conduct contract and price negotiations with customers and manage the commercial aspects of bids, framework agreements, and large-scale projects. In doing so, you will always keep an eye on contract terms, payment schedules, and revenue targets.
Customer Support and Problem Solving
You identify disruptions in the project or sales process at an early stage and develop pragmatic solutions. You resolve outstanding issues, customer feedback, and payment questions independently and with a focus on customer service.
Market Analysis and Business Development
You analyze market trends and customer requirements, identify new business opportunities, and actively contribute your ideas to the further development of our products and services. Together with the relevant departments, you contribute to the successful implementation of our sales strategy.
What You Bring to the Table:
Professional Qualifications
- You have successfully completed a degree in a technical field—ideally in civil engineering, electrical engineering, or a comparable discipline—and have several years of professional experience in technical sales, field service, project management, or account management.
- Alternatively, you have completed advanced training as a technician or master craftsman (m/f/d) in the electrical or construction trades—preferably with a focus on grid operations or plant engineering—as well as several years of professional experience in technical sales.
- You possess a strong technical understanding and confidently advise customers on complex technical solutions.
- You are proficient in using SAP S/4HANA.
- You are willing to travel extensively within southern Germany and Austria.
- You have business-level proficiency in written and spoken German.
Personal Strengths
- You stand out for your strong hands-on approach and take on tasks independently.
- You work in a structured, goal-oriented manner and demonstrate a high degree of initiative.
- You possess strong negotiation skills and a confident, professional demeanor.
- You inspire customers with your strong communication skills and your strong focus on service and customer satisfaction.
- You identify sales opportunities, think entrepreneurially, and pursue your goals with dedication and a strong track record of closing deals.
Here’s what you can look forward to:
GRITEC thrives on quick decisions, flat hierarchies, and a collaborative work environment. Through our company collective bargaining agreement, we offer the following benefits:
Security & Fair Compensation
- Company collective bargaining agreement
- Guaranteed 13th month’s salary & vacation pay
- Collective bargaining-based salary increases in accordance with the Baden-Württemberg Stone and Earth Industry Collective Bargaining Agreement
- Company pension plan with an above-average employer contribution
- Top Employer in 2024, 2025, and 2026—among the top 5% of the most popular companies in the kununu ranking
- High average length of service
Flexible work hours & work-life balance
- 30 days of annual leave plus time off on Christmas Eve and New Year’s Eve
- Accurate tracking of overtime with time off in lieu
- Remote work possible by arrangement
Health & Well-being
- Jobrad, company runs, health van
- Subsidies for various gyms
Sustainability & Future-Readiness
- Flat-rate charging fee for personal electric cars
- Covered bike parking spaces
- We rely 100% on renewable energy for a sustainable future!
- Charging infrastructure in place and continuing to expand
Professional Development & Career Opportunities
- Specialized training and professional development courses for career growth at our GRITEC Academy
- In-house training counseling provided by HR development specialists
Additional Benefits & a Modern Work Environment
- Special leave days in accordance with the company collective bargaining agreement
- Modern IT equipment
- Ergonomic workstation, including a height-adjustable desk
- Attractive referral bonus (employees refer employees)
- Regular company parties
We look forward to getting to know you! Apply now through our online portal. Feel free to learn more about us on our website at www.gritec.com
Any questions? We’re happy to help! karriere@gritec.com
Janina Sontheimer
, Interim Recruiter on behalf of GRITEC GmbH
